Hi, I’m Josh👋
Leveraging my experience in technical support, UX, & stakeholder management, I streamline workflows through requirements-driven, user-centered design.
My mission is simple: to make life easier—for the teams designing the products of tomorrow and the users who rely on them every day.
My Projects
An MVP for a mobile app that enhances Husky NightRide and SafeRide services with ride scheduling, real-time tracking, and safety reporting.
Feature Prioritization
MVP Definition
Roadmapping
The Flickr A.C.T. promotes data sovereignty and the authentic representation of cultural content in digitized collections.
Cross-Functional Collaboration
Stakeholder Management
User Journeys
An MVP for a DEI-centered HRIS system built to ensure fairness and transparency in compensation practices.
Feature & System Requirements
User Stories/Epics
Product Backlog
A design system for the Cascade Bicycle Club including a responsive UI prototype for both mobile and desktop.
Accessibility & Responsive Design
Systems Thinking
Component Library
My Skills
Product Management
User Research
UI Design
UX
Info. Architecture
Prototyping
Stakeholder Management
HTML/CSS & JS
Advocacy
Agile
Security
Design Systems
Competitive Analysis
Usability Testing
Accessibility
Personas
Data Analysis
Customer Service
IAM
Product Design
SQL, Python, R
Technical Support
Storytelling
A/B Testing
Incident Management & Response
Work Experience
2022 - Present
UW Information Technology
IT Consultant
July 2022 - March 2025
Resolved technical issues using CRM tools, improving user experience and functionality. Worked with engineers to optimize knowledge base content for better reliability. Proactively identified and escalated service disruptions, minimizing impact. Simplified technical concepts to drive adoption and achieve high customer satisfaction.
Customer Experience (CX) Lead and Email Analyst
May 2023 - December 2023
Optimized knowledge base content in collaboration with SMEs and computer specialists. Analyzed and routed incoming emails to appropriate personnel. Trained student staff and coordinated drop-in meetings to troubleshoot NetID, software, and other technical issues for diverse users.
User Experience (UX) Intern
Brotherhood Initiative
March 2023 - March 2024
Led the redesign of the Brotherhood Initiative website, aligning UI with business goals and user needs while coordinating between stakeholders to ensure strategic alignment and user satisfaction. Conducted 20+ user interviews to identify pain points and accessibility challenges, using insights to inform UI prototypes in WordPress and Figma. Presented findings in weekly meetings to drive product improvements and decision-making.
What customers have to say…
“Excellent Support Tech”
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“Friendly, knowledgeable, responsive assistance. Also gave advice on how to address problem in future if it recurs. GREAT JOB!”
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“The person helping was able to help walk me through each step while being kind and patient. Super appreciated!”
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“Quick, easy, friendly, clear response”
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“Problem was solved quickly.”
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“Quick response and patient/knowledgeable tech.”
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“He treated me with respect”
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“Very patient assistant”
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"The knowledgeable person patiently helped me. My problem was solved very quickly. All is well.”
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“Very helpful! Thank you.”
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“Quick response and very patient in guiding me through my questions. Thank you Joshua!”
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“Excellent Support Tech”
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“Josh really made my day he had a super calm demeanor and it made me at ease. Please give Josh a pay raise because those type of employers are hard to come by. Someone who is super chill, patience and insightful. I love the UW and I'm coming back to finish my degree so things aren't easy to figure out when it comes to your new systems. Josh just made my coming back to school that much better."
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“They fixed my problem very quick and efficiently!”
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“Excellent Support Tech” 〰️ “Friendly, knowledgeable, responsive assistance. Also gave advice on how to address problem in future if it recurs. GREAT JOB!” 〰️ “The person helping was able to help walk me through each step while being kind and patient. Super appreciated!” 〰️ “Quick, easy, friendly, clear response” 〰️ “Problem was solved quickly.” 〰️ “Quick response and patient/knowledgeable tech.” 〰️ “He treated me with respect” 〰️ “Very patient assistant” 〰️ "The knowledgeable person patiently helped me. My problem was solved very quickly. All is well.” 〰️ “Very helpful! Thank you.” 〰️ “Quick response and very patient in guiding me through my questions. Thank you Joshua!” 〰️ “Excellent Support Tech” 〰️ “Josh really made my day he had a super calm demeanor and it made me at ease. Please give Josh a pay raise because those type of employers are hard to come by. Someone who is super chill, patience and insightful. I love the UW and I'm coming back to finish my degree so things aren't easy to figure out when it comes to your new systems. Josh just made my coming back to school that much better." 〰️ “They fixed my problem very quick and efficiently!” 〰️
Affirma
Marketing Intern
June 2025 - Present
Assessed digital brand presence for a global tech client by auditing websites and online platforms against marketing standards. Reported findings daily and collaborated asynchronously with a distributed team. Managed independent, fast-paced work while ensuring accuracy, consistency, and timely delivery across multiple audits.